Question 1

Terms and Conditions

Accepted Answer

This page contains terms and conditions for doing business with Kustom Colors Co., Ltd.  Please read these terms & conditions carefully before ordering any products from us.  You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.
By placing an order with Kustom Colors Co., Ltd., you warrant that you accept these terms & conditions which shall apply to all orders placed or to be placed at Kustom Colors Co., Ltd.  No other terms or changes to the terms & conditions shall be binding unless agreed in writing and signed by Kustom Colors Co., Ltd.
All art approvals must be approved within 24 hours or get moved off schedule.
No more than 2 styles/colors for the minimum size order.
All products remain Kustom Colors Co., Ltd. property until full payment is made. The price applicable is that set at the date on which you place your order. The remaining balance of your order is due prior to shipping or pick up.

Question 2

How can I order?

Accepted Answer

Send us an image.

Question 3

How do I provide the artwork?

Accepted Answer

Provide the artwork as PNG with transparent background  Use 300 dpi for best results.

Question 4

Can I provide my own garments for printing?

Accepted Answer

Yes, you can.

Question 5

Deposit and Payment

Accepted Answer

If special arrangements have been made in advance, then 50% down payment is required to begin printing.  The turnaround time for your order will not begin until the deposit payment has been made. Payment in full is required to release the job. We accept cash, major credit cards and bank transfers.  Kustom Colors Co., Ltd. reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice.
At the event of when a product is sold out, Kustom Colors Co., Ltd. has the right to cancel the order and refund any amount already paid. Kustom Colors Co., Ltd.Porkchop Screen Printing will notify the customer of any equivalent replacement products if available.

Question 6

Estimates Proposals and Quotes

Accepted Answer

Estimates/quotes expire within 15 days and are subject to change upon review of submitted artwork.  All art approvals must be approved within 24 hours or get moved off schedule. 
No more than 2 styles/colors for the minimum size order.

Question 7

Turnaround Time

Accepted Answer

Typical turnaround time is 7 working days from the time that a 50% deposit is collected and art mockups are approved with a signature or via email. Rush charges may apply for orders needed sooner than our normal turnaround time.
Larger orders (1000 pieces or more) may require longer time to produce. Please inquire about our current turn around time.
All art approvals must be approved within 24 hours or get moved off schedule.

Question 8

Deadlines

Accepted Answer

All orders with a specific deadline must receive written confirmation from Kustom Colors., Ltd.  Requesting a deadline does not make it effective, as scheduling often needs to be confirmed with our production manager.  All art approvals must be approved within 24 hours or get moved off schedule.

Question 9

Rush Orders

Accepted Answer

The amount of time it takes the carrier to get the order to you is not guaranteed by Kustom Colors., Ltd.  Rush orders require payment in full to begin printing. Rush orders may be subject to a rush fee.  We cannot guarantee that we can accommodate all rush orders. 
Rush time frames are based on our current production schedule and do not include shipping time.  Kustom Colors Co., Ltd. will not be held responsible for shipping issues once your order has left our facility.

Question 10

Out of Stock Items

Accepted Answer

On occasion, our vendors may run out of particular style or color in a certain brand. If this occurs we have a variety of product substitutes available from alternate vendors.  Pricing may vary with vendor.  If you choose to wait for the item to come back in stock, day one of production begins the day the blank items are received. If you choose to wait for the inventory to be replenished then we cannot guarantee the turnaround time or that the items will be back in stock when the vendor says.  If you choose a substitute garment then we should be able to complete our typical turnaround time.  We reserve the right to substitute garments of comparable brand and/or color when the customer’s request is unavailable.

Question 11

Fabric Dyes

Accepted Answer

Due to market conditions and manufacturer garment mill variances beyond the seller’s control, seller cannot guarantee consistency of dye colors throughout an individual order or from one order to the next.

Question 12

Color Matching

Accepted Answer

While every effort is made to reproduce an imprint just as the artwork, variations in ink, computer monitors, printers and printing processes make it impossible for us to guarantee exact color representation and consistency. color matching is available upon request.  PMS matching is only a guideline.  Due to the differences between paper and textiles or other substrates this is not guaranteed.  If you desire a specific color match, please specify the color by providing either a physical sample or providing a Pantone number.

Question 13

Over-runs or Under-runs

Accepted Answer

Screen printing is an art form, and we do our very best to deliver, at minimum, the ordered quantity for each and every size on your order. However, printing mistakes happen, screens can breakdown during production or shirts may arrive with stains or holes from the manufacturer.  For that reason, we have an under/over run allowance.  This is simply an acceptable margin of error.  Under-runs are not to exceed the industry standard of 2%. All orders within the Under/Over Run Allowance of the ordered quantity will be considered acceptable for delivery.  For this reason, we highly recommend you order extra garments for each size.  Kustom Colors., Ltd. will not be responsible for profit loss on under runs.  If requested, in the event of an under run greater than our Under/Over Run Allowance, we will reprint the remaining quantity or an appropriate credit will be made for the under amount.

Question 14

Customer Supplied Garments

Accepted Answer

Goods on which printing is to be done and furnished by buyer shall be properly prepared, (free from plastic packaging, dirt or torn fabric) and of proper quality for printing requirements.  Additional costs due to delays or impaired production because of improper packing or quality of goods furnished by buyer shall be charged to buyer at prevailing shop rates.  Any goods supplied by buyer are at his risk based on differences in wash fastness and absorption qualities of fibers.  Any garments supplied by buyer shall be imprinted at buyer’s risk.  Please note that not all garments have a surface texture and size suitable for screen printing.  Send your customer supplied garments at your own risk! Kustom Colors Co., Ltd. will not be responsible for misprints on customer supplied garments.  Kustom Colors Co., Ltd. will replace any misprinted garments that we decide are truly “misprinted” that were first purchased as blanks through Kustom Colors Co., Ltd.

Question 15

Manufacturer Defects

Accepted Answer

Kustom Colors Co., Ltd. is not responsible for manufacturer defects such as garment color inconsistencies, mislabeled sizes, bad stitching, or other garment defects.  We do our best to try to inspect the garments as they are printed, but we cannot guarantee each garment.  We highly recommend ordering 5% extra of each size to avoid the possibility of manufacturer defects causing issues with your needed quantities.

Question 16

Refund Policy

Accepted Answer

In the event of a breach by seller, claims for defects, damages or shortages not related to transportation, must be made in writing by the buyer within 48 hours after delivery.  Failure to make such a timely claim shall constitute complete and irrevocable acceptance of the shipment.  Claims must specify in detail the objections of the buyer.  The sole option of the buyer as to any order property rejected will be to ship such goods to seller within 5 days following a written authorization.  Buyer shall have no right to recover by procuring replacement goods.  In no event shall seller be liable for special or consequential damages, including profits lost, whether or not caused by or resulting from seller’s negligence.

Question 17

Mistakes and Misprints

Accepted Answer

In the event that Kustom Colors Co., Ltd. is responsible for a mistake in order production or fulfillment, the misprinted items will be reprinted at no additional cost.  We do not offer refunds.  Kustom Colors Co., Ltd. shall incur no liability for any errors not corrected by the Customer where the Customer has been provided with proofs.  Where the Customer specifically waives any requirement to examine proofs, Kustom Colors Co., Ltd. is indemnified by the Customer against any and all errors in the finished Work.

Question 18

Check Your Order

Accepted Answer

Please check your order and notify us of any problems within 48 hours of delivery.  We will not be responsible for errors on orders after 48 hours.

Question 19

Printing Process Variations

Accepted Answer

All reasonable efforts will be made by Kustom Colors Co., Ltd. to obtain the best possible color reproduction onto the garments but variation is inherent in the printing process and it is understood and accepted as reasonable that Kustom Colors Co., Ltd. shall not be required to guarantee an exact match in color or texture between the Customers photograph, transparency, proof, Electronic File, Print Ready File, previously printed matter (whether printed by the Kustom Colors Co., Ltd. or by a third party) or any other materials supplied by the Customer and the finished Work.  Where the art is produced using full color printing (also known as process color or CMYK printing) it is accepted and understood that Pantone colors (also known as spot colors) shall not be accurately reproduced due to the inherent nature of the printing process.

Question 20

Seam Collar and Zipper Printing

Accepted Answer

We do our very best to produce the best looking prints anytime we print.  However, printing on or over any seams, collars, pockets, zippers or otherwise is subject to distortion, print imperfections, and/or other small inconsistencies.  An image printed within 1 inch of any seam is subject to distortion, print imperfections, and/or other small inconsistencies.  These are all considered acceptable goods and will not be considered misprints.  We will not assume responsibility for print imperfections due to printing too closely to seams.

Question 21

Screen Setup Fees

Accepted Answer

Screen setup fees are for the rental and preparation of the screen, for a particular print job.  Payment of screen setup fees do not include the purchase of a screen.

Question 22

Artwork

Accepted Answer

All color separations are done by Kustom Colors Co., Ltd. for printing purposes.  Please submit high resolution art in any of the following formats.  A minimum DPI of 300 is required for sized artwork.  Artwork should be sized to your intended print size.  Please provide pantone numbers (except white or black) or Kustom Colors Co., Ltd. will extract them from yourprovided file.
Portable Document Format (*.pdf)
Adobe Illustrator (*.ai)
Encapsulated Post Script (*.eps)
Adobe Photoshop (*.psd)
Tagged Image Format (*.tif)
PNG and JPEG

Question 23

Artwork Proofs

Accepted Answer

All artwork must be approved via an emailed digital mockup or signed physical copies of proofs.  Proofs are used to ensure the accuracy of a print job and the order details.  Kustom Colors Co., Ltd. requires receipt of a signed copy, or an emailed digital approval of each job’s proof.  We will not be responsible for errors, misspelling or otherwise in approved digital mockups and artwork.  It is the customer’s responsibility to verify that all of the information on the proof is correct.  If an error is found after your order has been approved and printed, we will not be held liable for the cost associated with reprinting the order.  We assume no liability for errors in designs approved by the customers.  All sales are final since artwork approval is necessary before a job can enter production.

Question 24

Art Preparation

Accepted Answer

Art not supplied in print ready format, as specified in our Artwork Requirements section, is subject to be billed at our current rate.  We will always give you an estimate before doing this work.  Any art preparation done is the property of Kustom Colors Co., Ltd.  Custom does not own the separated art file. That separated art file is the property of Kustom Colors Co., Ltd. although the artwork itself, is still your property.

Question 25

Care Instructions

Accepted Answer

We will not be responsible for fading or weathering of goods.  Once a print leaves the shop, we are not in control of the elements a print will endure, such as wash temperature, abrasiveness, soaps and chemicals, etc.  In order to ensure image longevity and vibrancy, we recommend “machine wash cold, inside out, and line dry (preferable) or tumble dry low” for all imprints.

Question 26

Image/Printing Placement

Accepted Answer

We will do everything we can to ensure images are printed in a consistent location on all garments within a run.  However, small variations should be expected.  A 3/4” standard deviation in either direction will be considered an acceptable variance.

Question 27

Packaging

Accepted Answer

Unless other arrangements have been made, all jobs will be shipped in bulk packaging.  Individual bagging, tagging, sorting, labeling, and folding are available upon request.  Additional fees apply.

Question 28

Order Receipt

Accepted Answer

We encourage you to check the quantity and quality of your order immediately.  Kustom Colors Co., Ltd will not be held responsible for problems with your order unless we are notified of the issue within 48 hours of delivery.  All sales are final since artwork approval is necessary before a job can enter production.

Question 29

Indemnification

Accepted Answer

You agree to defend, indemnify and hold harmless Kustom Colors Co., Ltd. from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of this web site. You also certify that you own the rights to or have a license to use the image(s) being imprinted as part of your order.

Question 30

Questions

Accepted Answer

If you have any questions regarding our Print Policies & Guidelines, please call or contact us before placing your order.  Our goal is to set clear expectations to ensure our working relationship is agreeable for all parties involved.

Frequently
Asked
Questions

* Kustom Colors Co., Ltd. Customer Agreement, Policies, Terms and Conditions are subject to change without notice. *

Terms and Conditions

How can I order?

How do I provide the artwork?

Can I provide my own garments for printing?

Deposit and Payment

Estimates Proposals and Quotes

Turnaround Time

Deadlines

Rush Orders

Out of Stock Items

Fabric Dyes

Color Matching

Over-runs or Under-runs

Customer Supplied Garments

Manufacturer Defects

Refund Policy

Mistakes and Misprints

Check Your Order

Printing Process Variations

Seam Collar and Zipper Printing

Screen Setup Fees

Artwork

Artwork Proofs

Art Preparation

Care Instructions

Image/Printing Placement

Packaging

Order Receipt

Indemnification

Questions

Kustom Colors Co., Ltd.

At Kustom Colors, you’ll find all the products you're looking for. Our team of professionals is always on-hand to help and offer recommendations based on your needs. Take advantage of our great offers today.

Business

Contact

Frequently Asked Questions

* Kustom Colors Co., Ltd. Customer Agreement, Policies, Terms and Conditions are subject to change without notice. *

Terms and Conditions

How can I order?

How do I provide the artwork?

Can I provide my own garments for printing?

Deposit and Payment

Estimates Proposals and Quotes

Turnaround Time

Deadlines

Rush Orders

Out of Stock Items

Fabric Dyes

Color Matching

Over-runs or Under-runs

Customer Supplied Garments

Manufacturer Defects

Refund Policy

Mistakes and Misprints

Check Your Order

Printing Process Variations

Seam Collar and Zipper Printing

Screen Setup Fees

Artwork

Artwork Proofs

Art Preparation

Care Instructions

Image/Printing Placement

Packaging

Order Receipt

Indemnification

Questions

Kustom Colors Co., Ltd.

At Kustom Colors, you’ll find all the products you're looking for. Our team of professionals is always on-hand to help and offer recommendations based on your needs. Take advantage of our great offers today.

Business

Contact

Frequently
Asked
Questions